Knowledge Base

  WORKING WITH IR
  Trouble shooting - Top 5 things to try
1. Avoid placing an IR receiver near strong sources of Infrared light, such as direct sunlight or plasma TVs. Emissions from these devices can not only block IR from a remote but also cause the device to react and perform an unwanted command.

2. Ensure any IR emitter is placed directly over the IR receiver window on the target equipment. Use a flashlight to locate the IR sensor behind tinted glass.

3. Point a handheld remote within 20 degrees from center horizontally and vertically to the IR sensor on the device.

4. Ensure the IR emitter cable is plugged in to a TX port and an IR receiver cable is plugged into an RX or Ext port.


5. Use a WyreStorm CAB-IR-LINK cable when connecting to a control system or other device with a port. Standard TS (mono) to TRS (stereo) cables cannot be used as they lack the components to correct differences in voltage between devices.

  How to connect IR ports to control systems

Any WyreStorm product can be connected a control system by using the CAB-IR-LINK between the control systems TX port and the WyreStorm RX/Ext port. Note that due to differences in how IR functions on other manufacturers' equipment the CAB-IR-LINK may not function as desired and an alternative method may need to be considered. Refer to the manufacturer's information on connecting to 3rd party cables or contact WyreStorm support for more information.

  Why are the IR emitters glowing or flashing?

The flashing is from a talkback LED that is common in some 3rd party emitters to indicate that an IR signal is being received. These same LEDs will glow solid when the IR is being overloaded from an outside source such as too much voltage from an IR TX port.

WyreStorm IR emitters and receivers do not contain a talkback LED. If there is glowing from an LED the emitter is not compatible with WyreStorm IR ports and switching to the IR emitters supplied with the product will solve this issue.
  Why is my product supplied with 2 types of IR receivers?

The band in which IR operates varies from device to device, some are 'wideband' while others are 'narrow band'. We supply wideband receivers to be used on product RX ports as the width of the IR band varies from remote to remote. A narrow band receiver is supplied to be used on the IR Ext port which limits the band to that of the supplied handheld remote.

  What is the typical range I can expect from using IR emitters & receivers?
WyreStorm supplies near-field emitters which are to be placed directly over the IR sensor requiring a line of sight from the emitter to the sensor. They cannot be used as blasters as they do not have the signal strength to function as one.

WyreStorm IR receivers will operate within 10m/32ft of the receiver with a clear line of sight. This distance may vary based on the signal strength from the handheld remote and angle to the IR receiver. Always point the remote directly at an IR receiver or sensor keeping it as level with the device as possible.

  Are there alternatives to using IR emitters?

In addition to IR WyreStorm products offer alternative control methods such as RS-232 and IP control. Some products even have a Web UI and 3rd party drivers are available in some cases. Additionally some products allow for CEC pass-through and/or CEC command generation to control connected devices. Refer to product documentation or contact WyreStorm support for more information.

  CABLING GUIDELINES
  Cable type - does it matter?

As bandwidth for transmitting AV signals over HDBaseT™ increases so does the need for cables that can transmit the higher bandwidth signals more accurately. For this reason WyreStorm recommends that Cat6 or higher is used for HDBaseT™ cabling and using Cat6A/7 can even increase the distance of the HDBaseT™ signal. Refer to product documentation or contact WyreStorm support for more information.

  Should I consider using shielded cable?

While not required shielded cable can maintain and /or improve the performance of signals as lengths increase and by blocking out EMI generated by other devices such as ceiling fans and HVAC equipment. This allows for confidence that the best possible performace is available to connected devices allowing for accurate signals without drop outs or loss of quality in the output of the content. Refer to product documentation or contact WyreStorm support for more information.

  Fitting modular “RJ45” connectors and testing cable assemblies

Modular 8P8C "RJ45" connectors come in various shapes and sizes depending on the type of cable being used and the environmental factors that need to be considered. Always use the correct modular connector for the type of cable and the correct tool to affix the connector to the cable. A continuity test of a resultant cable assembly is a quick, cursory check to see if connector pins are in contact with cable cores correctly but you may also need to qualify a cable assembly to a specific standard to ensure correct compatibility with a WyreStorm product e.g. Tested for use with 1GbE (IEEE 802.1ab) transmissions.

  Can I extend cables? (Using Patch Panels, Wall Plates, Cable Extenders)

Generally accepted, one or two patch panels is commonly seen for a single link segment (cables between active devices). With Ethernet for example, it is often implied. Excessive use of patch panels or incorrect patch panels for the type of cabling used can have a degrading effect on signal integrity. Roughly speaking a patch panel can reduce link segment's total potential length by 10-15%.

  Cable termination

All RJ45 connections follow the TIA 568B standard and should be terminted to this standard for HDBaseT and 1000BaseT / 10GBaseT.

  Using Pre-Made cables

Using premade Cat5e/6/6a/7 patch cables can be used as a quick and convienent way to connect devices. However, due to the common use of stranded cores and differing transmission qualities vs qualified solid core cable. {10% of the overall link segment length or less}

  Are the cable distance guides accurate?

The cable distances provided by WYreStorm have been tested and verified to ensure that the distances provided are accurate to the standard for the transmission type. These tests assume that the cables are installed using the appropriate minimum bend radius mandated by cable spec so that there is no EMI that may interfere with the signal.

  Using HDMI Cables

A high quality cable such as WyreStorm Express HDMI cables should always be used to achieve the highest performance available. The HDMI distances within product spec tables are verified using WyreStorm Express cables.

  4K | HDR | HDCP 2.2 Support
  4K UHD HDCP2.2 Compatibility

Where stated, WyreStorm products fully support the UHD specification with HDCP version 2.2. Refer to product documentation or contact WyreStorm support for more information.

  HDR Support

Where stated, WyreStorm products support HDR. Refer to product documentation or contact WyreStorm support for more information.

  Products supporting 4K UHD 60Hz 4:4:4

Where stated, WyreStorm products support 4K60 4:4:4. Refer to product documentation or contact WyreStorm support for more information.

  Is 4K UHD 60Hz 4:2:0 a big compromise?

Chroma sub-sampling compression offers a reduction in required bandwidth and is often required to ensure a maximum bandwidth is not exceeded. This type of compression is designed to have a minimum noticeable affect on the image by the human eye when compared to other bandwidth-saving techniques. Often content is only available in 4:2:0 format and thus no information has been lost from the original source content.

  Using EDID for Display Resolution and Audio

WyreStorm products offer preset and automatic EDIDs that can be configured using dipswitches, rotary dials, Web UIs, and even API commands in some cases. Which EDIDs are available varies from product to product based on the use case of the product. Refer to product documentation or contact WyreStorm support for more information.

  Working with control systems
  Trouble shooting - Top 5 things to try
1. Verify that the connection cable is terminated correctly based on the port being used. For IP follow TIA 568B and for RS-232 refer to WyreStorm and 3rd party device documentation as the pinouts may vary from device to device.

2. Verify that Serial Ports and IP settings are configured correctly based on product documentation.

3. Verify that the latest firmware is installed in bith WYreStorm and 3rd party devices. Refer to product documentation for compatibility between APIs, 3rd party drivers, and WyreStorm devices.

4. Verify that commands being sent are in the proper format such as all caps based on the products API documentaiton.


5. Test the communication of the 3rd party device or PC with another device to ensure that proper connection is being made.

  Are there drivers available for WyreStorm products?

Yes, WyreStorm creates 3rd party drivers for a wide variety of control system that can be found on our website. Availablity varies from product to product and control system. If a particular driver is not available, contact WyreStorm support to make a request for a particualr driver.

  What do I do if a support is neeeded for a driver?

All drivers released by WyreStorm are tested and verified to operate under most conditions. Should support be required contact WyreStorm tehcnical support for assistance.

  Are there APIs available?

An API is pinlished and loacted on the website for any product that has RS-232 and/or IP control.

  Working with Various Resolution Displays
  What to consider

In addition to the EDID configuration on matrices and other products, WyreStorm offers products that provide scaling to allow for the highest resolution available to all displays can be acheived. HDBaseT™ receivers such as the RX-70-4K-SCL can be used on lower resolution displays to scale down a higher resolution to a single display in order to maintain the highest resolution from the source. NetworkHD will also allow for different resolutions on the decoders. Refer to product information or contact WyreStorm Technical Support for more information.

  What products can I use?

All NetworkHD decoders and the RX-70-4K-SCL HDBaseT™ receiver.

  Working with Video Walls
  What to consider?

WyreStorm NetworkHD products can support up to a 16x16 video wall based on product specs. The walls should consist of similar display models with a uniform orientation. Refer to product information or contact WyreStorm Technical Support for more information.

  What products can I use?

Use an NHD-210-RX for up to a 10x10 video wall and an NHD-400-RX for up to a 16x16 video wall.

  Working with MultiView/PiP
  What to consider

WyreStorm offers specific swicthers and NetworkHD products that offer MultiView and PIP. Number of sources and operation varies from product to product.

  What products can I use?

The SW-0402-MV-HDxx products can be used as a switcher and the NHD-220-RX can be used within an AVoIP system.


Refer to product information or contact WyreStorm Technial Support for more information.
  Can you create custom windowing?

Yes, advanced configurations are possible and customizable. Refer to product information or contact WyreStorm Technical Support for more information.

  Can I add MultiView functionality to other products?

While this feature cannot be added to a product, the products that support this feature can be used with other products to expand the system capabilities.

  Is there a limit to the number of sources?

SW-0402-MV-HDxx products is limited to 4 sources and while the NHD-220-RX it not limited to the number of sources it can only display up to 8 sources at a time.

  Is there a limit to the number of images displayed?

On the NHD-220-RX the concurrent output source count is limited to 8. On the SW-0402-MV the concurrent output source count is limited to 4.

  Getting Help with WyreStorm Products
  General Product Information and Support Documentation

Information about WyreSorm products is avilable on the website with links for QSGs, Installation Guides, APIs, 3rd Party Drivers, and more is available on the website at WyreStorm.com.

  Product Training

WyreStorm offers On-Line training, Webinars, and Live Training in most cases. Contact Wyrestorm sales for more information.

  System Design Service

Our system designers can work with you to produce a focused system schematic, outlining connections and equipment topology required to realize project aims, whilst utilizing an optimized and budget-aware approach. Contact your sales representative for further information to discuss your project needs.

  Contacting Technical Support

Should questions exist after reviewing the product information available on the website WyreStorm Technical Support is available from 9am to 8pm Eastern Standard Time Monday through Friday.


Phone: UK: +44 (0) 1793 230 343 | ROW: 844.280.WYRE (9973)
Email: Support@WyreStorm.com
On Line Chat (Accessible through website): http://WyreStorm.com/Contact-Tech-Support
  Working with HDBaseT™ Matrix Devices
  Trouble shooting - Top 5 things to try
1. Verify that all HDBaseT™ cabling is terminated to the TIA 568B standard and that the cable is terminated properly.

2. Verify that the cable is within the length for transmitting a particular resolution based on the product specifications.

3. Verify that the matrix supports the output resolution of the source and that the display is capable of receiving the resolution.

4. Verify that the matrix EDID settings are configured for the resolution. Refer to product documentation for details on configuring EDIDs.


5. Verify that the matrix is running the latest version of firmware available. Refer to the website for details.

  HDMI vs HDBaseT - which one is best for my application?

HDMI and HDBaseT™ A/V tranmission methods have zero difference in visual fidelity. Considerations such as distance from source to display, amount of I/O, or display control capabilities are large factors when deciding which solution is right for an application. HDBaseT™ should be used for any distance that is greater than the HDMI distances provided in the product specs for a given resolution.

  What are benefits of a HDBaseT™ Matrix over IP technologies?
HDBaseT™ is a more direct transmission technology where the signal from the source is passed without any compression or manipulation of the signal while AV over IP (AVoIP) encodes the signal in a different format that is then decoded at the other end. While the visual and audible output is the same in most cases, there are some diffferences.

AV over IP products offer expanability above that of an HDBaseT™ matrix by allowing for an infinite number of sources and displays limited only by the IP network that it is connected to. Generally if the number of sources and display is locked in an HDBaseT™ matrix provides a quick plug and play solution while AV over IP offers expandability.

  How to select the correct receiver from my project?

WyreStorm offers a wide range of HDBaseT™ receivers that allow for a variety of applications from a display with IR control to adding audio breakout and even video scaling. Refer to product specifications for receivers on the website to select the one appropriate for the system being installed.

  How to connect IR ports to control systems

Any WyreStorm product can be connected a control system by using the CAB-IR-LINK between the control systems TX port and the WyreStorm RX/Ext port. Note that due to differences in how the IR functions on other manufacturers equipment the CAB-IR-LINK may not function correctly and an alternative method may need to be considered . Refer to the manufacturers information on connecting to 3rd party cables or contact WyreStorm support for more information.

  How to work with mixed resolution systems

Whenever possible, it is always best to utilize the same brand and model displays in a system or at the very least displays with the same resolution capabilities. In systems where different resolution displays are being used HDBaseT™ receivers such as the RX-70-4K-SCL can be used on lower resolution displays to scale down a higher resolution to a single display in order to maintain the highest resolution from the source.

  Working & making changes to EDID settings

WyerStorm matrices have configurable EDIDs that allow for automatic on the fly settings utilizing SmartEDID to preconfigured specific EDIDs. Changes can be made using dip switches located on the matrix or even via a Web UI in most cases. Refer to product information or contact WyreStorm Technical Support for more information.

  Overcoming EDID compatibility problems

WyreStorm H2 and H2X matrices feature SmartEDID which dynamically changes the output resolution of the source based on connected displays. This allows for on the fly changes to display an image compatible with the selected displays. In systems where different resolution displays are being used HDBaseT receivers such as the RX-70-4K-SCL can be used on lower resolution displays to scale down a higher resolution to a single display in order to maintain the hgihest resolution from the source.

  Connecting to AVRs

WyreStorm matrices are compatible with the latest formats up to Dolby Atmos and DTS-X. These formats are passed through the matrix untouched allowing for the highest level of audio as long as the selected EDIDs allow for these formats. The H2X series even has an AVR priority mode which can be configured to select the highest EDID automatically when that input is selected.

  Connecting to a control system

Enado and 3rd party control drivers are available for popular control systems. These can be found within the Enado library or on the website product pages. Availability per product and control varies, if the driver required is not on the site contact WyreStorm technical support for more information.

  How to use the published API

WyreStorm APIs contain all of the commands and configuration information for a particular product and are posted to the websites product page. APIs can be different from product to product so review of all product pages may be required.

  Working with CEC control

Most products allow for CEC display power control automatically and even through the API in some cases. Availability of CEC varies from product to product, refer to product information or contact WyreStorm Technical Support for more information.

  Routing RS232 from Matrix to displays

RS-232 routing is available on some matrices such as the H2X. Other may contain this feature, refer to product information or contact WyreStorm Technical Support for more information.

  Can I support remotely?

WyreStorm products do not offer direct support, however utilizing a VPN or a local PC on the system with remote access can be used. Software such as TeamViewer running on the PC will be required.

  Using Web UI Settings & Control

A Web UI is available on most WyreStorm matrices. A Web UI can be accessed simply be entering the IP address of the matrix in to a web browser. Depending on the matrix in use, varying features are available. All offer basic matrix switching along with integrator centric settings.

  Using products with Mirrored HDMI ouputs

The term "mirrored" refers to an output which always receives the same A/V input as another output. Mirrored outputs can be useful when discrete A/V routing is not required to a zone or a short cable run is possible.

  Working with Audio Lip Sync

HDBaseT™ is a zero latency distribution solution and therefore, audio lip sync is not a common concern. The H2X series matrices contain adjusts for lip sync should an issue arise.

  What switching times can I expect?

In most scenarios expected switching times are less than 4 seconds. However, WyreStorm has deployed multiple technologies, such as QuickSync, which can increase switching speeds.

  Using supplied remote controls

All HDBaseT™ matrices include a simple to use IR remote control. These remotes offer both discrete A/V switching by zone or sequential input toggling.

  What is my warranty?

Warranty periods vary from product to product, refer to product information or contact WyreStorm Technical Support for more information.

  Where can I get further help?

Should questions exist after reviewing the product information available on the website WyreStorm Technical Support is available from 9am to 8pm Eastern Standard Time Monday through Friday.


Phone: UK: +44 (0) 1793 230 343 | ROW: 844.280.WYRE (9973)
Email: Support@WyreStorm.com
On Line Chat (Accessible through website): http://WyreStorm.com/Contact-Tech-Support
  Working with Extenders
  Trouble shooting - Top 5 things to try
1. Verify that all HDBaseT™ cabling is terminated to the TIA 568B standard and that the cable is terminated properly.

2. Verify that the cable is within the length for transmitting a particular resolution based on the product specifications.

3. Verify that the extender supports the output resolution of the sorce and that the display is capable of receiving the resolution.

4. Verify that the extenders EDID settings are configured for the resolution. Refer to product documentation for details on configuring EDIDs.


5. Verify that the extender is running the latest version of firmware avalable. Refer to the website for details.

  What extenders are best for 4K compatibility?

All H2 and H2X series HDMI extenders support the latest 4K HDR content. Refer to product information or contact WyreStorm Technical Support for more information.

  Importance of Signal Re-Clocking?

Signal Clock Stretching can cause many issues in regards to A/V distribution, such as loss of sync or HDCP error messages. Many WyreStorm extenders re-clock video inputs signals so that A/V can be properly transmitted to the display location without error.

  Using DIP switch settings

Certain extender models feature a dipswitches to adjust EDIDs and modes to allow for longer cable runs. These are in the form of dipswitches as well as rotary dials in some cases. Refer to product information or contact WyreStorm Technical Support for more information.

  Connecting to AVRs

WyreStorm extenders are compatible with the latest formats up to Dolby Atmos and DTS-X on some models. These formats are passed through the matrix untouched allowing for the highest level of audio as long as the selected EDIDs allow for these formats. Refer to product information or contact WyreStorm Technical Support for more information.

  Working with CEC control

Most products allow for CEC display power control automatically and even through the API in some cases. Availability of CEC varies from product to product, refer to product information or contact WyreStorm Technical Support for more information.

  Advanced Features

Certain model HDBaseT™ extenders feature advanced features such as ARC (Audio Return Channel) or USB pass-through. Refer to product information or contact WyreStorm Technical Support for more information.

  What is my warranty?

Warranty periods vary from product to product, refer to product information or contact WyreStorm Technical Support for more information.

  Where can I get further help?
Should questions exist after reviewing the product information available on the website WyreStorm Technical Support is available from 9am to 8pm Eastern Standard Time Monday through Friday.

Phone: UK: +44 (0) 1793 230 343 | ROW: 844.280.WYRE (9973)
Email: Support@WyreStorm.com
On Line Chat (Accessible through website): http://WyreStorm.com/Contact-Tech-Support
  Working with AV over IP solutions
  Trouble shooting - Top 5 things to try
1. I do not get any A/V to pass: Is a supported network switch being used? If yes, has it been configured per the appropriate configuration guide?

2. I do not get any A/V to pass or a specific function is not operating: Has firmware been updated on all NetworkHD components?

3. I've aliased device via the Console software but A/V does not switch: Has the Console configuration been uploaded to the NHD-000-CTL?

4. All components are configured correctly but control does not function: Is the correct control system driver installed? All drivers should be obtained from wyrestorm.com.

5. I can switch A/V via NetworkHD Touch but I do not see preview streams: Ensure the encoders, decoders, CTL, router and iPad are all part of the same IP subnet.
  What the benefits of IP over a conventional AV System?

AV over IP products offer expanability above that of an HDBaseT matrix by allowing for an infinite number of sources and displays limited only by the IP network that it is connected to. Generally if the number of sources and display is locked in an HDBaseT matrix provides a quick plug and play solution while AV over IP offers expandability.

  Can anyone install a NHD system?

Yes, WyreStorm provides many supporting materials to ensure quick and easy installations. Refer to product information or contact WyreStorm Technical Support for more information.

  What network switches are certified?

We have approved the use of many brands and models of network switches. Refer to the NetworkHD Switch Recommendation Guide located on any NetworkHD product page for details.

  Can I use a non-certified switches?

If the Network Switch conforms to the minimum standards required, NetworkHD will most likely function. However, WyreStorm recommends specific switch brands and models as these have been tested and verified to function without issue. WyreStorm cannot guarantee a non-approved switch will function without issues.

  What switch features are essential?

The NetworkHD Switch Recommendation Guide contains a list of the features essential to operating a NetworkHD system.

  Should I consider a more expensive Switch?

Not necessarily, although more expensive switches tend to have added capabilities and performance, it is not indicative it will include what NetworkHD requires. Refer to the NetworkHD Switch Recommendation Guide for details.

  Are IP solution safe in terms of network security?

WyreStorm's NetworkHD family offer video encryption as well as other security considerations that are required.

  Is there a maximum system size?

Theoretically, no. However very large systems require special considerations in terms of the supporting Network infrastructure and it is likely that the limits will be seen here rather than with any restrictions imposed by the NetworkHD products themselves.

  Can I mix NetworkHD ranges?

Whilst all NetworkHD families can co-exist on a Network, video transmission/reception between NetworkHD series can be mixed if the compression encoding matches. For example, the 100 and 200 series products can be used together. Refer to product information or contact WyreStorm for more information.

  What about 4K/HDR?

4K and HDR are supported on the 400 and 600 series. Refer to product information or contact WyreStorm for more information.

  Can I add to my existing network?

Yes, as long as the existing infrastructure meets the requirements of NetworkHD. Refer to product information or contact WyreStorm for more information.

  What do I need to consider, when cascading switches?

Refer to the NetworkHD Switch Recommendation Guide located on any NetworkHD product page for details.

  Are VLANs required?

At least one VLAN will be required, depending on the application. Refer to the NetworkHD Switch Recommendation Guide located on any NetworkHD product page for details or contact the WyreStorm Technical Support team.

  Connecting to a control system

WyreStorm provides 3rd party NetworkHD control system drivers for popular control system brands. Refer to product information or contact WyreStorm for details.

  Is there an API?

Yes, NetworkHD has a public API which contains all commands supported by the NHD-000-CTL. This can be downloaded from any NetworkHD product page.

  Passing CEC & RS232 to displays

All NetworkHD decoders support both RS-232 and CEC control. RS-232 connections can be used to connect a myriad of A/V peripherals such as TVs, AVRs, etc.. CEC can also be used to power on or off capable TVs via the connected HDMI cable. Not all displays support CEC nor do manufacturers use the same subset of CEC commands. NetworkHD decoders specifically utilize the CEC One Touch Play and Standby commands.

  What resolutions are supported?

Supported resolutions vary from product to product. Refer to product information or contact WyreStorm for details.

  Audio routing separate from Video

Discrete audio routing functions are supported on the 400 series and 600 series. The 600 series offers enhanced options such as dual concurrent audio streams.

  Expected switching speeds

Switching speeds of around 500ms using WyreStorms Quick Sync technology can be found on the 100 & 200 series while the 400 series offers switching speeds from <1s ~ <5s depending on content.

  What latency can I expect?

Depending on operating mode the 100 & 200 series have latency between 60~250ms depending on operating mode while the 400 latency is less than a single video frame.

  How to chose the correct Encoder/Decoder?
Medium to large scale deployments where low bandwidth is a core requirement and maximum resolution is 1080p: NetworkHD 100/200 series.

Medium to large scale deployments and 4K UHD is required: NetworkHD 400 series.

Corporate/Education where low latency is a necessity: NetworkHD 400 series.

Video wall applications: NetworkHD 400 series.

No room to sacrifice on video quality and zero latency is required: NetworkHD 600 series.


Refer to product information or contact WyreStorm for more information.

  Creating Video Walls

The 200 & 400 series both offer video wall capabilities using the NHD-210-RX or the NHD-400-RX. A decoder per display is required. Features such as bezel correction and portrait video walls are available, but vary from product to product. Refer to product information or contact WyreStorm for more information.

  Using Multiview

Multiview, is a feature currently available on the NHD-220-RX decoder. The NHD-220-RX can be used with either a NHD-100-TX or NHD-200-TX and can simultaneously show up to 8 separate A/V transmissions on a single display. This is a great alternative to the traditional video wall which utilizes independent screens to form a single image.

  What is the difference between Uni-Cast and Multi-Cast, Why is it important?

Multicast allows a single instance of an A/V stream to be sent out on the network with a Network Switch then responsible for duplicating this stream to multiple decoders. This fixes the amount of bandwidth required by the encoder to a single video stream instance and is a highly efficient and standardized process for video stream duplication.


Unicast communication relies on a discrete connection between each host and client device and when scaling up the numbers of devices can increase the load on a transmitter proportionally. This is why WyreStorm favors Multicast video transmission in medium to large scale deployments.

  What is IGMP snooping, Why is it important?

IGMP Snooping is a switch protocol that "listens" for IGMP messages that are sent between network components. This allows the switch to maintain a packet forwarding table that it uses to filter relevant multicast data to specific switch ports. It is essential for managing bandwidth across a NetworkHD deployment.

  Can I configure and update a large IP system from central point?

Configuration to NetworkHD components are performed in the NetworkHD Console software. The Console software allows configurations such as, input and output aliasing, IP address changes, video wall creation, troubleshooting etc.… The Console software is part of the WyreStorm Management Suite and is a centralized management tool for the entire NetworkHD family.

  Can I support remotely?

WyreStorm products do not offer direct support, however utilizing a VPN or a local PC on the system with remote access can be used. Software such as TeamViewer running on the PC will be required.

  What is my warranty?

Warranty periods vary from product to product, refer to product information or contact WyreStorm for more information.

  Where can I get further help?

Should questions exist after reviewing the product information available on the website WyreStorm Technical Support is available from 9am to 8pm Eastern Standard Time Monday through Friday.


Phone: UK: +44 (0) 1793 230 343 | ROW: 844.280.WYRE (9973)
Email: Support@WyreStorm.com
On Line Chat (Accessible through website): http://WyreStorm.com/Contact-Tech-Support
  Working with Splitters
  Trouble shooting - Top 5 things to try
1. Adjust EDID settings to improve compatibility. Details instructions on EDID settings can be found in the product's QSG.

2. Attempt to set a fixed output resolution of the source device to the highest common factor between all displays in use.

3. If multiple resolution displays exist, consider swapping displays so that all can support the same input resolution.

4. Ensure HDMI cable lengths do not surpass the recommend distance guide for the product.


5. Ensure high quality HDMI cables, such as WyreStorm Express, are used.

  Can I cascade Splitters?

Cascading HDMI splitters is not a recommended solution. However, if doing so, using a HDMI splitter with EDID adjustments such as an SP-0108-H2 can help ensure compatibility between a source and displays.

  Using HDMI cables - what do I need to know?

Quality and length of HDMI cables are crucial in achieving proper video transmissions. WyreStorm recommends the use of the Express series HDMI cables which support the latest high bandwidth content.

  How does EDID function on a splitter?

Unlike matrices which can have dynamic EDID based on the display being used, splitters will always have to be set to the lowest resolution display. This is achieved by copying the EDID of the display or by setting switches on the chassis when available. When using splitters it is best to use the same resolution display on all the outputs to ensure an image can always be displayed. Refer to product information or contact WyreStorm for more information.

  Where can I get further help?

Should questions exist after reviewing the product information available on the website WyreStorm Technical Support is available from 9am to 8pm Eastern Standard Time Monday through Friday.


Phone: UK: +44 (0) 1793 230 343 | ROW: 844.280.WYRE (9973)
Email: Support@WyreStorm.com
On Line Chat (Accessible through website): http://WyreStorm.com/Contact-Tech-Support
  Choosing the Right Technology for an Application
  HDBaseT™

Residential or small-to-medium commercial

  H.264

Medium to large scale commercial

  JPEG2000

Medium to Large residential; medium to large scale commercial

  SDVoE

Large residential; medium commercial.

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