How can I sign up for the WyreStorm Newsletter?

To sign up for the WyreStorm Newsletter “StormTracks”, simply click on the button under the Stay Tuned at the bottom of each webpage. This will take you to a form and will require you to fill out some basic information. You will then be signed up to receive our StormTracks emails, which regard any solutions, products, and company information.

Link: Click To Sign Up

How do I become a Direct Dealer?

Becoming a Direct Dealer with WyreStorm is simple and easy. The Partnership page under the Company dropdown on the homepage will give you all of the necessary information that you will need to become a Direct Dealer, if you are an Installer/Integrator, including a submission form to complete. Once this form is submitted, a WyreStorm Representative will reach out, to further this onboarding process.

Link: Partnership Page

Alternatively, you can give us a call using your regional number found on the Contact Us page under the Company dropdown, or send us an email at info@wyrestorm.com. A representative will get you on your way to becoming a Direct Dealer.

Links: Contact Us Page

How can I find brochures & product guides for WyreStorm solutions?

Brochures & product guides can be found under the Resources dropdown, on the Literature page. There you will find a variety of Product Guides, Compatibility Charts, and Solutions Brochures.

Link: Literature Page

Does WyreStorm have an Open-box program?

Yes. Our Certified Refurbished program is our open box program. This program includes products that have been either returned or used for demonstration purposes. Though some products may include signs of use, all of these products undergo a rigorous testing process to make sure they perform at our highest standards before every sale.

Where have WyreStorm solutions been installed?

WyreStorm Solutions have been installed globally and in multiple arrays of markets. With applications spanning from huddle spaces, educational facilities, and corporate environments to full video wall solutions in hospitality and entertainment, WyreStorm can cater for any need your solution may require.

To view what we can offer you, use the Solutions dropdown in the main navigation bar or to see how our customers have used our products in their solutions, click the link below to our Case Studies page.

Link: Case Studies

What if I need help with my system designs?

System Design support can be found on the System Designs page under the Resources dropdown. Here you will find a form submission that will allow you to get in touch with our System Designs team. Simply fill out the form and submit, and you will be in touch with a WyreStorm system designs specialist in no time!

Link: System Designs Page

What if the product that I have is older & discontinued?

WyreStorm technical team will support any discontinued model for up to 7 years after production. However, if you own a discontinued model, and are looking for any documentation or firmware files, you can find your product within our Discontinued page underneath the Products dropdown. Here you will be linked to all documentation for your product.

Link: Discontinued Page

Is my product under warranty?

Most of our products are warrantied for five years from the date of purchase from an authorized seller. However, our Essentials line offers a two-year warranty from the date of purchase from an authorized seller.

How can I open a support case?

You can open a support case by contacting Support via phone, email, or chat.

Toll free: (844)-280-WYRE (9973)

North America: +1 518-289-1294

International: +44 (0) 1793 230 343

Email: support@wyrestorm.com

Where can I find control drivers for my product?

You can find control drivers for your product in the downloads section of each product page. Click the documentation link, and you will be led to a series of folders, to where you then navigate into the “Drivers” folder. Here you will find drivers for your product.

Alternatively, you may find drivers within the Product Resources page under the Support dropdown. Here you can navigate the product line tabs to locate your product, multiple folders will be available that link you to your products specific “Drivers” folder.

Link: Product Resources Page

What is the difference between IR RX and IR TX?

The IR RX port is for the Infrared Receiver. The IR TX port is for the infrared transmitter (aka “IR Flasher”).

How do I set a static IP on my product?

Setting a static IP address may be different depending on the products being used. Some units offer a webUI or software to change IP addresses and others are controlled via Serial or Telnet Commands. Please reference the documentation of the product for more information regarding IP addressing specific products.

Where can I find documentation and software for my product?

You can find documentation and software for your product in the downloads section of each product page. Click the documentation link, and you will be led to a series of folders, to where you then navigate into either the “Documentation” folder or “Software” folder. Here you will find the necessary documentation and software for your product.

Alternatively, you may find drivers within the Product Resources page under the Support dropdown. Here you can navigate the product line tabs to locate your product, multiple folders will be available that link you to your products specific “Documentation” folder or “Software” folder.

Link: Product Resources Page

Can I view any training videos for my product?

Yes. In-depth training videos for product can be accessed through the WyreStorm Academy database. This is a database that requires a sign up form and account to be able to view. The sign up form can found on the WyreStorm Academy page under the Training dropdown or by clicking here.

Alternatively, there are support videos located on the WyreStorm Youtube page, as well as the WyreStorm Videos page under the Training dropdown. Here you will find talk-throughs, configuration videos, product reviews and more on this ever growing page.

Link: WyreStorm Videos Page

How do I request an RMA?

You call, email, or chat in and troubleshoot the unit or issue with any of our technicians. If they deem the product defective then they will assist you in continuing the RMA process.

What is the warranty return process?

If you’re a direct dealer, we will troubleshoot and then issue an advanced replacement for the product if it is within warranty (5 years, or 2 years for Essentials products). If you’re a service tag account, we troubleshoot and then issue a service tag that the customer then returns to their local distributor (where purchased) to actually complete/ship the return. We then issue the distributor credit once we receive the unit from them.

What if I need to modify my order?

For all North America and Brazil orders, simply email your revised purchase order to orders.us@wyrestorm.com. If you are modifying an order outside of these regions, please email orders.international@wyrestorm.com and our purchasing team will update your order in no time.

What if I need to change my shipping address?

You can email your request with a revised purchase order to orders.us@wyrestorm.com for any shipping address changes located in North America or Brazil regions. For shipping address changes located outside of these regions, please email orders.international@wyrestorm.com. Our purchasing team will receive the request for a new shipping address, and will update the necessary information immediately.

Who is eligible for an advanced replacement?

Direct Dealers are eligible for the advanced replacement process. This serves as a benefit of becoming a Direct Dealer with WyreStorm.

Learn how to become a Direct Dealer

Still have a question?

Please contact us for more information.

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