Product Warranty & Website Disclaimer

WyreStorm Technologies Warranty

Should you feel your product does not function adequately due to defects in materials or workmanship, WyreStorm Technologies LLC (hereby referred to as “the warrantor”) will, for the length of the period indicated below:

a)     Repair the product with new or refurbished parts.

or

b)    Replace it with a new or refurbished product.

Limited Warranty Period

Commencing from the original date of purchase, all WyreStorm products are covered by a 1 - 3 year limited parts and labour warranty depending on the product and a lifetime warranty for HDMI cabling.

Please check the documentation received with your purchase for the warranty period of your product, or contact your WyreStorm dealer for details.

During this period there will be no charge for unit repair, replacement of parts, unit components or replacement of product if necessary. The decision to repair or replace will be made by the warrantor. The purchaser must mail-in the product during the warranty period.

This limited warranty only covers the product purchased as new and is extended to the original purchaser only. It is non-transferable to subsequent owners, even during the warranty period.

A purchase receipt or other proof of original purchase date is required for the limited warranty service.

IF REPAIR IS NEEDED DURING THE LIMITED WARRANTY PERIOD THE PURCHASER WILL BE REQUIRED TO PRODUCE A SALES RECEIPT/PROOF OF PURCHASE INDICATING DATE OF PURCHASE, AMOUNT PAID AND PLACE OF PURCHASE.

Please note: THE CUSTOMER WILL BE CHARGED FOR PARTS OR REPAIR OF ANY UNIT RECEIVED WITHOUT SUCH PROOF OF PURCHASE.

Product Service Provided
1. Damage requiring service
This unit should be serviced by a qualified service personnel if:

  • The DC power supply or AC adaptor has been damaged.
  • Objects or liquid have gotten into the unit.
  • The unit has been exposed to rain.
  • The unit does not operate normally or exhibits a marked change in performance.
  • The unit has been dropped or the cabinet damaged.

2. Servicing Personnel

Do not attempt to service the unit beyond that described in these operating instructions. Refer all other servicing to authorised servicing personnel.

3. Replacement Parts

Should any parts need replacing, ensure those approved by the manufacturer are used – either specified by the manufacturer or parts possessing the same characteristics as the original parts to be replaced.  Please Note – unauthorised substitutes may result in fire, electric shock, or other hazards and will invalidate your warranty.

4. Safety Check

After repairs or service, ask the service personnel to perform safety checks to confirm the unit is in proper working condition and suitable for use.

Mail-in-service

When shipping the unit, carefully pack and send it prepaid (preferably in the original packaging) with a tracking number and adequate insurance. Please include a document or letter detailing the reason for return and include a daytime telephone number and/or email address where you can be contacted.

If repair is required during the limited warranty period, the purchaser will be required to provide a sales receipt or other proof of purchase, indicating date and location of purchase as well as the price paid for the product. The customer will be charged for the repair of any unit received unless such information is provided. 

Warranty Limits and Exclusions

1. This Limited Warranty ONLY COVERS failures due to defects in materials or workmanship and DOES NOT COVER normal wear and tear or cosmetic damage.

The limited warranty also DOES NOT COVER damage that occurs in shipment or failures caused by products not supplied by the warrantor.  

Failures resulting from accident, misuse, abuse, neglect, mishandling, misapplication, alteration, incorrect installation, set-up adjustment, implementation of/to consumer controls, improper maintenance, power line surge, lightening damage, modification, service by anyone other than a manufacturer-approved service centre or factory-authorised personnel, or damage attributable to acts of God.

2. There are no express warranties except as listed under “limited warranty coverage.” The warrantor is not liable for incidental or consequential damage resulting from the use of this product or arising out of any breach of this warranty.

  • For example: damage for lost time, the cost of having a person/persons remove or re-install previously installed equipment, travel to and from service location, loss of or damage to media, images, data or other recorded/stored content.

ANY PARTS AND SERVICE NOT COVERED BY THIS LIMITED WARRANTY ARE THE RESPONSIBILITY OF THE CUSTOMER.

 

Disclaimer

All images and information included in this document and the WyreStorm website are current and accurate as of date created.  WyreStorm Technologies has used reasonable care in preparing the information and images included herein, but do not warrant that such information is free of error. 

Content can be subject to update as and when deemed necessary and we reserve the right to make changes to product hardware, software, packaging and any accompanying documentation, including images or technical and functional information relating to them without prior written notice.  

Information contained in product resources is for illustrative purposes only, with the user fully responsible for the incorporation of them during installation and configuration. 

WyreStorm Technologies assumes no responsibility for any damage or losses incurred by the user or third parties arising from the use of these features, technology, software, or information, or resulting from errors in or omissions from the information included herein.

Before ordering, installing or configuring any WyreStorm product, we recommend contacting your authorized WyreStorm representative or WyreStorm directly to ensure you have the latest product information.

Please also pay careful and regular attention to additional or updated information published through the WyreStorm website to ensure correct installation and application of products.